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Customer Service

Shipping & Delivery

All orders are shipped from PCCartridges Inc.’s distribution centre located in Ontario, through Courier Ground service. Shipping will be billed separately from product orders. To expedite your order, please contact PCCartridges to discuss alternate delivery options. We charge $13.99 USD shipping an item to Canada and U.S.A. For shipping of multiple items, add $3.00 USD for each additional item. We only ship to a confirmed shipping address.
Timing: Orders placed will be shipped within 48 hours Monday to Firday. After you place your order, you will receive email notifications with your tracking information and shipping status.
Privacy & Security

PCCartridges Inc. is strongly committed to respecting and protecting the privacy and personal information of our customers. The following Privacy Policy serves to inform registered users of the information we gather and use.
What information we collect
When you set up a PCCartridges account, we will ask you for your name, email address, postal code and telephone number. You can login to your secure account through your user name and a confidential password chosen by you to view our full assortment of compatible toners and ink cartridges, and their associated pricing.
When you place an order We will also ask for your billing information and mailing address. This will enable us to process your order efficiently, track your order and provide you with a detailed invoice for your records.
How we use your information
The information collected and used by PCCartridges is restricted to what is required to fulfill orders and optimize shopping experiences. This includes:
· Assisting customers with their account, searching for products and navigating through our website
· Processing orders
· Providing customers with a copy of their invoice Notifying customers of their order status
· Offering product information
· Responding to customer inquiries
· Sending you newsletters with new product updates and information. You may unsubscribe from this service at any time
Information sharing
PCCartridges holds your privacy and personal information to the highest regard. Under no circumstance will we share, sell or rent your personal information to third parties.

Returns & Replacements
PCCartridges Inc. stands by our products and the satisfaction of our customers. All of our compatible and remanufactured products are covered under a one-year warranty starting from the shipping date, provided the product is at least 70% full, in the original packaging and not altered or damaged. To make a return, please follow the steps below:
1) If you wish to make a return, please contact PCCartridges at sales@PCCartridges.con to obtain a Return Merchandize Authorization (RMA) number before sending the product(s) back. Please send product(s) back within 30 days of the date your RMA number was issued. Shipping arrangements and costs for returned items will be the customer’s responsibility.
2) Refunds will be processed once the returned items are examined by PCCartridges to confirm the products are at least 70% full, in the original packaging and not altered or damaged. Refunds will be issued in the original form of payment.
Terms and Conditions
Terms of Warranty We fully stand by our products and offer a one-year warranty on all of our compatible and remanufactured products starting from the shipping date. Returned products must be at least 70% full, in the original packaging and not altered or damaged. Taxes Prices listed on PCCartridges.ca do not include sales taxes. The appropriate government and provincial sales taxes will be applied to your order at checkout, based on your mailing address. Returns, changes and Cancellations Please see our Shipping and Returns section to view our policies on returns, changes and cancellations. Use of PCCartridges.ca Information and Images All logos, images, terms, policies and product information are the property of PCCartridges Inc. and cannot be copied or distributed without the express written consent of the company. To obtain permission, please email info@PCCartridges.ca.
Payment
All major Credit cards are acceptable via paypal.
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